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Email Marketing Statistics and Metrics
Email's ROI in 2009 was $43.52 for every dollar spent on it. - DMA (2009)
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Personalization

Personalization in subject lines dramatically reduces both open rates and click through rates -- with open rates of 6.7% (compared to 11.2% overall) and click through rate of 1.2% (compared to 1.6%). -MailerMailer "Email Marketing Metrics Report" (July 2010)

87 percent of UK consumers and 85 percent of US consumers state that companies should ask about their e-mail preferences during the site registration process.-e-Dialog "Manifesto for E-mail Marketers: Consumer Demand Relevance" (2010)

64% of US and UK internet users want marketers to demonstrate knowledge of the types of products or services they like in email marketing messages. -e-Dialog "Manifesto for E-mail Marketers: Consumer Demand Relevance" (2010)

61% of US and UK internet users want marketers to demonstrate knowledge of the types of offers they like in email marketing messages. -e-Dialog "Manifesto for E-mail Marketers: Consumer Demand Relevance" (2010)

40% of the emails received had personalized salutations, down 17% from 2008. - E-Tail Group "More Merchants Rely on Email to Minimize Cart Abandonment"(2010)

Emails that had only the subject line personalized (12.4% Open Rate & 1.7% CTR) did worse than those with no personalization at all (13.5% Open Rate & 2.7% CTR). - MailerMailer (2008)

44% of transactional emails did not include any form of personalization. - Silverpop "How Top Retailers Use Transactional Emails" (2007)

90% of regular commercial email contains personalization. - JupiterResearch (2007)

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